When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of course, most of the time these relationships are not enough and you need to add many additional relationships on your own. But you must know what relationships exist out of the box, what classes they relate together and how they work.
To make things easier I put together an excel spreadsheet that lists the most important (not all) relationships in Service Manager together with the following information:
- Relationship Display Name and Internal Name
- Source Class
- Destination Class
- Relationship Type
- Management Pack information where the Relationship lives
You can download the file from my SkyDrive. Maybe I will update the spreadsheet over time. If not, feel free to download and update it on your own 
Cheers
Marcel
marcelzehner.ch 
Hi Marcel, I have recently installed the Service Manager 2012 SP1 Web Parts and Web Content roles on a single SharePoint server. The site loads perfectly on the SharePoint server itself but not on any other machine. User credentials is not the issue. I have tried all the troubleshooting steps I have seen out there. What could be going wrong? Why would it work on the server and not anywhere else? Thanks!!
Hey
What do you mean with “does not load”? Nothing at all? Empty Silverlight Plug In? Other behavior?
Cheers
Marcel
Hello,
I have a question about relationships – I’m interested mostly in System.UserManagesUser.
My question is can I use it to build a view of incidents where AffectedUser are users who have me as their Managers?
Cheers
Filip
Hey
I dont know if this works, I would need to investigate a little bit in this. Maybe I find some time some day 🙂
Cheers
Marcel
Oh, ok 😉
I’ll try something on my own 🙂
See You 🙂
Filip
Hi Marcel.
Great information here. I was just thinking about creating my own relationship class between existing CI classes. Any pointers on how I can do this?
Cheers
Shaun
Hey
One way could be using the Authoring Tool. Open the tool, open and extend the class you want with relationship properties. Save them in a MP, seal and import it. Done! Just keep in mind that you also have to take care about these relationship properties on the forms to see and use them.
Maybe this post can help you out –> http://blog.scsmfaq.ch/2011/01/04/adding-a-custom-field-to-incident-forms/
Cheers
Marcel
Great work Marcel!
Thank You:
Cheers
Joaquín
Hi Marcel
I try to download the file, but just show me a blank page, so, how can i download from your skydrive?
Cheers
Oscar.
Link broken dear…
Hey
I checked the link, it’s working for me. Are you still having problems getting the document?
Cheers
Marcel
No dear.. my connection was problem… many thanks and congrats by work!
great work, thank you.
Excellent Tool! Thanks a million.
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I know its been a while but can I get a copy of your file, unfortunately when I click on link it takes me to a logon.
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