It’s finally here – the long awaited FREE “Advanced Send Mail” MP for SCSM 2012+! What it is? It is a Management Pack that adds a new task to your Service Manager console. With this task you are able to send out mails from an incident view or form, e.g. to request more information from the incident affected user but if needed also from someone else. The cool thing is that all the sent mails are documented in the incident action log to guarantee maximal transparency. To make sure you don’t have to write the same questions over and over again, we allow you to use notification templates. Together with the Exchange Connector you now have the complete mail conversion loop closed which gives you a real value add!
You can download your free version from our web site (http://www.itnetx.ch/advanced-send-mail-for-service-manager.html) or from the Cireson app store (http://www.cireson.com).
Want more apps? Watch this blog!