Monthly Archives: November 2012

Knowledge Articles – or “how end users will find the help articles they are looking for”

The Service Manager portal offers a possibility to publish Knowledge Articles to consumers. This is a great thing, especially when articles are “connected” to Service Offerings or Request Offerings so that they are available at the correct place. But for … Continue reading

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Marcel@Microsoft Community Open Day in Munich/GER

Next Friday and Saturday I will attend the Microsoft Community Open Day in Munich-Germany. I’m pretty sure that this will be two very interesting days where we have lots of possibilities to meet MVPs, geeks and other community members. I … Continue reading

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The Case of the lost Report Data Sources

Maybe you had this one before: after doing a fresh install of Service Manager or even after SCSM Reporting was already up and running, some or all of the reports lost the connection to their data source. Because I had … Continue reading

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