Monthly Archives: May 2012

More transparency in SLO Management by reusing the “Target Resolution Time” field

SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service levels, metrics and also time … Continue reading

Posted in SCORCH, SCSM | Tagged , , , , , | 50 Comments

Import additional properties of ADDS Users to the CMDB

Step 1 – Prepare VIP User attribute in ADDS If you need more information about OIDs check out this link –> Step 2 – Sync VIP User attribute to CMDB Install ADDS Powershell Module on Runbook Servers

Posted in SCORCH, SCSM | 2 Comments

Error when installing SCSM12 and SCO12

Today I ran into a problem when installing some new Private Cloud components for a customer. When installing SC Orchestrator 2012 and SC Service Manager 2012, after going through the wizard, I immediately got an MSI error with ID 1639 … Continue reading

Posted in SCORCH, SCSM | Tagged , , , , , | 5 Comments

It’s all about the Service

When talking about monitoring and management IT people tend to focus on infrastructure components like servers, network devices etc. This is indeed important, but even more interesting is to have an eye on your applications and services that are consumed … Continue reading

Posted in SCOM, SCSM, SCVMM | Tagged , , , , , , , , | 3 Comments