Daily Archives: 28/10/2011

News in SCSM12 (Beta) #3 – Automation of Service Requests

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading

Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , , , | 11 Comments

News in SCSM12 (Beta) #2 – Service Requests

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading

Posted in SCSM | Tagged , , , , , , | 15 Comments