Monthly Archives: October 2011

News in SCSM12 (Beta) #6 – Release Management

To support your company and your processes even better, SM12 now offers Release Management. Often to release a new build of a Software you have a corresponding Change Request. Therefore SM12 also offers a new activity called “Dependent Activity” that … Continue reading

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News in SCSM12 (Beta) #5 – Parent/Child Incidents

With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading

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News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests

In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading

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News in SCSM12 (Beta) #3 – Automation of Service Requests

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading

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News in SCSM12 (Beta) #2 – Service Requests

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading

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News in SCSM12 (Beta) #1 – Service Level Objectives (SLO)

I’m very excited to present the first of many blog posts for the new version of Service Manager 2012!  The Beta is now public and I am now allowed to blog about all the great features that we all were … Continue reading

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Service Manager 2012 Beta is available!

We had to wait for a long time, but now the public Beta of Service Manager 2012 is finally available. Time to download and test all the great new features! Download –> http://www.microsoft.com/download/en/details.aspx?id=27844 I will publish a bunch of SCSM12 … Continue reading

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