Monthly Archives: August 2011

Marcel awarded with Microsoft Community Contributor (MCC)

Today I got an email from Microsoft: I got the Microsoft Community Contributor Award (MCC) for my work in the System Center Service Manager Community. This is really great and motivates me to continue my work. Stay tuned! regards Marcel

Posted in Exams/Awards | Tagged , , , | 9 Comments

Change the Incident Template used by the Web Portal

The Web Portal allows end users to create Incidents. This is pretty cool because you can move to load for the Incident creation process away from the Service Desk people to the end users. If a new Incident is created, … Continue reading

Posted in SCSM | Tagged , , , , , , | 2 Comments

Notifying Analysts when Action Log was updated

There are several possibilities to update the action log of an incident. Service Manager can update the action log automatically, an analyst can update the action log with a manual antry from the console and endusers can update the action … Continue reading

Posted in SCSM | Tagged , , | 64 Comments

SCSM Video Series – #1 Extending the Incident class and form

This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading

Posted in SCSM | Tagged , , , , , , , , , , | 11 Comments