Monthly Archives: May 2011

Marcel@TAP Airlift for Service Manager 2012

Hello everyone. I am very proud that we have two swiss customers working actively in the SCSM 2012 TAP together with itnetx as System Integrator (SI). We will join the TAP Airlift in Redmond in the second group from June … Continue reading

Posted in General | Tagged , , , , , | 2 Comments

CSV-Import of Objects using Type Projections

A while ago I have written a post about CSV Import of objects. Last time I was just mentioning about importing objects of specific classes. But what about importing objects of combination classes (aka type projections)? This would be the … Continue reading

Posted in SCSM | Tagged , , , , | 18 Comments

Get the SMTP Address of a User CI

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading

Posted in SCSM | Tagged , , , , , , , | 7 Comments

Using the Exchange Connector and the default Incident-by-Mail function together to get the best of both worlds

Wow, what a long title for a blog post! Due to a customer request I built the solution mentioned in the title some days ago. It works very good and satisfies the customers needs. What it does? It allows very … Continue reading

Posted in SCSM | Tagged , , , | 40 Comments

SCSM 2012 Scenario Preview – Requesting offerings by using the Self Service Portal

Over the next months I will write some articles to explain new features and possibilities of Service Manager 2012. Some information is already public, some is not. I will take care that only allowed public information will be published here. … Continue reading

Posted in SCSM | Tagged , | 5 Comments

Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading

Posted in SCORCH, SCSM | Tagged , , , , , , | 11 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading

Posted in SCORCH, SCSM | Tagged , , , , , , | 13 Comments