Monthly Archives: April 2011

Service Manager SMlets Beta 3 released!

This is good news: Beta 3 of the famous SMlets have just been released. Thanks to Travis and Jim for their great work! You can find more details here. cu Marcel

Posted in SCSM | Tagged , | Leave a comment

Accessing attached files of closed Change Requests

Due to a bug in Service Manager, it is no more possible to access attached files once a Change Request has been closed. The only thing you can do to get access to the files is changing the status of … Continue reading

Posted in SCSM | Tagged , , , , | Leave a comment

Placing objects in the Service Manager console – wherever you want!

The Service Manager Console let’s you create different type of objects in different places. For instance you can create new folders under “Configuration Items” and then store your views in it. This is pretty cool, but unfortunately you cannot create new … Continue reading

Posted in SCSM | Tagged , , , | 4 Comments

System Center Service Manager 2012 – Preview

A few weeks ago, the first public details of the new Service Manager 2012 (formerly known as Service Manager 2012 R2) were released by Microsoft. To get a good overview, I will publish the most important details in this post.

Posted in SCSM | Tagged , , | Leave a comment

Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)

A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.

Posted in SCSM | Tagged , , , , , | 7 Comments

Opalis Integration Pack Extension for Service Manager

I started a new Opalis Integration Pack project that allows administrators to easily communicate with Service Manager. The Integration Pack that Microsoft delivers is great, but some often used activities (I use) are not present and you have to use … Continue reading

Posted in SCSM, System Center (without SCSM) | Tagged , , , , , , , | 10 Comments