Monthly Archives: February 2011

Multi-Language Support for Mail Notification

Service Manager allows you to notify people (endusers, analysts, bosses etc.) by mail. Larger companies that span accross multiple countries may have a requirement to send out mails in different languages – depending on the language a specific person speaks. … Continue reading

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Microsoft System Center vNext

These days I am at the Microsoft Campus in Redmond to learn about the next Versions of System Center Products. Very interesting, but unfortunately most stuff under NDA. I will be back with SCSM blogging in a bit 🙂 RegardsMarcel

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Bringing discovered SCOM objects to Service Manager – Part 2/2

In the first part of this series I showed how to synchronize objects that live in SCOM to the Service Manager CMDB. This works fine, but in some situations it’s possible that objects will not be visible – because they … Continue reading

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Bringing discovered SCOM objects to Service Manager – Part 1/2

Service Manager allows to build a comprehensive CMDB by using connectors. One very important connector is the SCOM CI connector (System Center Operations Manager) that allows objects that are discovered and monitored by SCOM to be synchronized with the Service … Continue reading

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Creating special Activities – Part 2/2

Using Activities in Service Manager allows you to collect Information about tasks and build them together in Change Requests. In the first Part I talked about custom activity classes and how to use them in Templates. In the second Part I … Continue reading

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Creating special Activities – Part 1/2

After installing Service Manager there are two types of activities that can be used in Change Requests: Manual Activities and Review Activities. When planning a Change Request you can chain multiple of those activities together. unfortunately, the attributes of those … Continue reading

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Using the Service Manager Dashboard

If you want to become your boss’ best friend, you need to impress him with great graphics and meaningful diagrams :). One way to achieve this goal is using the Service Manager Dashboard. It is based on SharePoint and can be … Continue reading

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