Tag Archives: source

Documentation of SCSM Relationship Classes

When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of … Continue reading

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Change the Incident Template used by the Web Portal

The Web Portal allows end users to create Incidents. This is pretty cool because you can move to load for the Incident creation process away from the Service Desk people to the end users. If a new Incident is created, … Continue reading

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