Tag Archives: scsm

Service Manager: Count the number of incident support group changes

A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I … Continue reading

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FREE Advanced Send Mail for #SCSM – from itnetx & Cireson

It’s finally here – the long awaited FREE “Advanced Send Mail” MP for SCSM 2012+! What it is? It is a Management Pack that adds a new task to your Service Manager console. With this task you are able to … Continue reading

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SCSM 2012 SP1 (Beta) – Monitoring Management Servers with SCOM 2012

Monitoring SCSM 2012 Management Servers with SCOM 2012 was not possible by using SCOM 2012 agents. During an upgrade process from SCSM 2010 to SCSM 2012 you even need to remove the SCOM agent before the upgrade. After a successful … Continue reading

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Dealing with multiple Management Servers 3/3: Decommission old Management Servers

Sometimes Management Servers have to be removed from a Service Manager Management Group. This last blog post of the series will explain all the needed steps.

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It’s all about the Service

When talking about monitoring and management IT people tend to focus on infrastructure components like servers, network devices etc. This is indeed important, but even more interesting is to have an eye on your applications and services that are consumed … Continue reading

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Self Service Software Ordering (using SCSM, SCCM and SCO)

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading

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News in SCSM12 (Beta) #3 – Automation of Service Requests

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading

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News in SCSM12 (Beta) #2 – Service Requests

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading

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Speaker@Microsoft TechDays 2011

I was again hired to speak at Microsoft Switzerland largest Tech Event called “TechDays” – this time in my home town Bern/Switzerland. I’m proud to present four different Session in the Private Cloud Track together with my fellow colleagues from … Continue reading

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geekmania 2011 – the famous IT Pro Event in Switzerland

Finally we are back with our famous IT Pro Event geekmania that focusses on Microsoft Products and Technologies. So make sure you block November 25th 2011 and book trains, plains, cars etc. to travel to Zurich/Switzerland. But be warned: conference language … Continue reading

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