Tag Archives: preview

Changing the Incident Preview Form

When dealing with Incidents, you and your Service Desk people always want the most important information at hand to work effectively. One requirement could be to display information about incidents without opening them. Out of the box this is possible and … Continue reading

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SCSM 2012 Scenario Preview – Requesting offerings by using the Self Service Portal

Over the next months I will write some articles to explain new features and possibilities of Service Manager 2012. Some information is already public, some is not. I will take care that only allowed public information will be published here. … Continue reading

Posted in SCSM | Tagged , | 3 Comments