Tag Archives: customization

SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM

On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading

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Another Intake Form – less pain in this (Service Manager) world

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading

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Visual Studio Authoring Extensions (VSAE) – Part 3: Creating Views by using Snippet Templates

VSAE offers multiple options to create views. You could use the View template or an empty Management Pack Fragment template. For this example however, I decided to use a snippet template to demonstrate how this can be used to create … Continue reading

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SCSM Video Series – #1 Extending the Incident class and form

This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading

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Make Service Manager Customer-aware

Out-of-the-box, Service Manager cannot be used to manage multiple customers – e.g. there is no customer field/attribute when you create a new incident. Without this information it is very difficult to see which customer reported a specific incident. If you … Continue reading

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Relations between Objects

Sometimes it can be useful to group different objects together. One requirement could be, to group a Computer, a Monitor and a Printer Object together to form a Workplace Object. This could be useful to easily recognize which objects belong … Continue reading

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Creating Classes

In Service Manager, instances of classes represent managed objects. if you want to manage non-default objects, it’s necessary to create new custom classes. The creation of classes can be done in two different ways. First, classes can be created using … Continue reading

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