Tag Archives: auto-close

Opalis Integration Pack Extension for Service Manager

I started a new Opalis Integration Pack project that allows administrators to easily communicate with Service Manager. The Integration Pack that Microsoft delivers is great, but some often used activities (I use) are not present and you have to use … Continue reading

Posted in SCORCH, SCSM | Tagged , , , , , , , | 10 Comments

Service Manager Workflows – Part 1

To automate tasks, Service Manager brings it’s own Workflow Engine. Using the Authoring Tool you can build detailed Workflows to automate almost any task you want. And the best thing: it’s pretty easy! In this Blogpost Series i will show … Continue reading

Posted in SCSM | Tagged , , , , , | 3 Comments

Auto-Close resolved Incidents

After a Ticket has been closed, it is no more possible to reopen it – this is why the “resolved” state exists. As long as a ticket is resolved, it can be re-opened. So one thing you have to deal … Continue reading

Posted in SCSM | Tagged , , , , , , , | 23 Comments