Service Manager: Count the number of incident support group changes

A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I will describe a simple solution for that.

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System Center Cloud & Datacenter Management MVP for another year! #SysCtr #SCCDM

Today I was re-awarded with the Microsoft Most Valuable Professional award for System Center Cloud & Datacenter Management. Looking forward to another year of interesting talks, meetings, conferences, contributions and more. Within this group you have the option to learn new stuff every single day and exchange with well-known experts from around the world – absolutely unique!

Eingebetteter Bild-Link

Special thanks to my MVP leads Christian Booth (@chbooth) and Katrin Letzel (@katko)! Great to be part of this group!

Cheers
Marcel

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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 3: Create a relationship and a type projection #SCSM

In this video we will extend the VSAE MP project with a relationship and a type projection. The “car” class will be extended with a relationship that will allow to assign a “driver” to car CIs. The type projection will be user to create a new view as well as a custom form (in a later video).

SCSM 2012/2012 R2 Authoring – Video 1: Preparing the dev environment
SCSM 2012/2012 R2 Authoring – Video 2: Create a class
SCSM 2012/2012 R2 Authoring – Video 3: Create a relationship and a type projection

Hint: if you experience bad video quality please download the full video to your local box and start it from there.

Cheers
Marcel

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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 2: Create a class #SCSM

In this video we will create a first class in our VSAE project. The class will later be used to manage car CIs. Some basic properties with different data types and an enum list will be added to the class.

SCSM 2012/2012 R2 Authoring – Video 1: Preparing the dev environment
SCSM 2012/2012 R2 Authoring – Video 2: Create a class
SCSM 2012/2012 R2 Authoring – Video 3: Create a relationship and a type projection

Hint: if you experience bad video quality please download the full video to your local box and start it from there.

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Speaker@E2E Virtualization Conference in Brussels

This year I will attend the E2EVC in Brussels between May 30 – June 1, 2014. E2EVC is a non-commercial, virtualization community Event. The main goal is to bring the best virtualization experts together to exchange knowledge and to establish new connections. E2EVC is a weekend crammed with presentations, Master Classes and discussions delivered by both virtualization vendors product teams and independent experts.

If you also attend this conference drop me a message to make sure we can enjoy some beers!

Ah and by the way, I will present 2 sessions at the conference together with Stefan Johner. Make sure you don’t miss those!

Session “Windows Azure Pack W(r)AP-Up or “How to extend the Windows Azure Pack”

WAP is actually hyping and is a great infrastructure not only for service providers but also for enterprise IT departments. You might already know what WAP is, so we will not cover that again. However, you should join this session if you want to learn about the capabilities to extend the delivered Windows Azure Pack features. Marcel and Stefan will demonstrate how you can connect WAP to other surrounding management systems by using SMA runbooks or by adding your very own resource providers to extend the admin and tenant portals with complete new functionalities. Join us and start your WAP extension journey today

Session “Extend Microsoft System Center with your very own identity management solution”

When using Microsoft System Center it very often comes to the point where customers are asking for integrated identity management. We all know that there is FIM, but this does not always cover what you need. Sometimes it’s easier and more flexible to fully integrate that solution directly into your System Center infrastructure. During the last years, Marcel and Stefan have built multiple identity management solutions using System Center Service Manager and System Center Orchestrator for different customers. Join this session and learn how to extend the Service Manager CMDB to allow identity management by using self-service approaches for processes like “employee joiner”, employee leaver” and many more.

Cheers
Marcel

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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 1: Preparing the dev environment #SCSM

Howdy! I just started with a new Concept called “QuickVids”. There are lots of good posts out there how to deal with Service Manager, how to do and configure things. I thought that having videos that explain things might be more valuable. Not sure if this will work, but it s a first try. The QuickVidz videos are short and good portioned and will explain only a specific topic, not a complete scenario. Like that you are able to select the videos of interest and get exactly what you need and expect. I will start with a first series for “Service Manager Authoring” that explains the basics how Service Manager can be extended by creating custom management packs.

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SCU 2014 Europe: Registration Opens February 12th, 12:12PM (GMT+1) http://www.systemcenteruniverse.ch #SCU_Europe #SysCtr

We still have 7 months to go, but we are already opening the registration for System Center Universe 2014 Europe (SCU) soon! You don’t know what SCU is? Then its about time. Check out the web site to get more details –> http://www.systemcenteruniverse.ch. In short: Use this unique chance and enjoy 3 conference days fully stuffed with topics around Cloud & Datacenter Management, Windows OS, Microsoft System Center, Windows Azure, Microsoft Hyper-V and much more packed in 60 breakout sessions presented by the best speakers and community leaders from around the world.

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