A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I will describe a simple solution for that.
Today I was re-awarded with the Microsoft Most Valuable Professional award for System Center Cloud & Datacenter Management. Looking forward to another year of interesting talks, meetings, conferences, contributions and more. Within this group you have the option to learn new stuff every single day and exchange with well-known experts from around the world – absolutely unique!
Special thanks to my MVP leads Christian Booth (@chbooth) and Katrin Letzel (@katko)! Great to be part of this group!
This year I will attend the E2EVC in Brussels between May 30 – June 1, 2014. E2EVC is a non-commercial, virtualization community Event. The main goal is to bring the best virtualization experts together to exchange knowledge and to establish new connections. E2EVC is a weekend crammed with presentations, Master Classes and discussions delivered by both virtualization vendors product teams and independent experts.
If you also attend this conference drop me a message to make sure we can enjoy some beers!
Ah and by the way, I will present 2 sessions at the conference together with Stefan Johner. Make sure you don’t miss those!
Session “Windows Azure Pack W(r)AP-Up or “How to extend the Windows Azure Pack”
WAP is actually hyping and is a great infrastructure not only for service providers but also for enterprise IT departments. You might already know what WAP is, so we will not cover that again. However, you should join this session if you want to learn about the capabilities to extend the delivered Windows Azure Pack features. Marcel and Stefan will demonstrate how you can connect WAP to other surrounding management systems by using SMA runbooks or by adding your very own resource providers to extend the admin and tenant portals with complete new functionalities. Join us and start your WAP extension journey today
Session “Extend Microsoft System Center with your very own identity management solution”
When using Microsoft System Center it very often comes to the point where customers are asking for integrated identity management. We all know that there is FIM, but this does not always cover what you need. Sometimes it’s easier and more flexible to fully integrate that solution directly into your System Center infrastructure. During the last years, Marcel and Stefan have built multiple identity management solutions using System Center Service Manager and System Center Orchestrator for different customers. Join this session and learn how to extend the Service Manager CMDB to allow identity management by using self-service approaches for processes like “employee joiner”, employee leaver” and many more.
We still have 7 months to go, but we are already opening the registration for System Center Universe 2014 Europe (SCU) soon! You don’t know what SCU is? Then its about time. Check out the web site to get more details –> http://www.systemcenteruniverse.ch. In short: Use this unique chance and enjoy 3 conference days fully stuffed with topics around Cloud & Datacenter Management, Windows OS, Microsoft System Center, Windows Azure, Microsoft Hyper-V and much more packed in 60 breakout sessions presented by the best speakers and community leaders from around the world.