Service Manager: Create a “Reviewers” object by using PowerShell #SCSM

You might be aware that Service Manager allows you to use Review Activities (RA) in a SR or CR to approve requests. RAs can be easily added to the process in the SCSM console. After adding the RA, you must add AD User CI that will be used to approve the request. If you take a look at the backend things are a little more complex, especially when you want to add approvers using a PowerShell script.
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System Center Universe is coming closer – some facts before we get started! #SCU_Europe

System Center Universe Europe is the European community event of the year if you are interested in Microsoft cloud, datacenter and workplace topics. Happening in Basel-Switzerland from September 17-19 2014, top speakers and community experts from around the world will present more than 60 breakout sessions during 3 conference days. Besides learning about the latest products and technologies, you have to option to become part of this unique community yourself!

We announced the event in January. To give you some insights into the planning phase here’s what happened so far.

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SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM

On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and Azure Pack with a highly skilled audience and many well-known speakers. Thanks for letting me present!


My session was about some SCSM real-world customizations we have built for customers during the last years. I wanted to give the audience an overview of what’s possible with Service Manager customizations using the different available authoring tools.


The session was not recorded so I cannot give you any details about the demos I did, but at least you can download the slide deck here. Have fun!


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Create a report for “Support Group Changes”

A while ago I published an article that explained how you can create a custom workflow to count incident support group changes. This is an easy way to go for those incidents that were pushed back and forth between support groups. What’s still missing however is a report that allows you to easily display those incidents. In this post I will demonstrate how this works.

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Speaker@HASMUG #TE14D5 after TechEd 2014 US #SysCtr #SCSM

TechEd 2014 US will happen in a few days. From May 4-8 2014, tons of excellent sessions and content will be presented during the conference and I am really looking forward to learn new stuff, meet friends and of course enjoy some nice steaks Smiley

Because the city of Houston will be full of geeks this week, The Houston Area Systems Management User Group (HASMUG) uses that chance and planned an exciting additional learning day on Friday, May 16. They call it the TechEd 2014 Day 5. More information can be found here –> or on Twitter using the tag #TE14D5.

I am honored that I was invited to present at this event together with more than 10 of my System Center, Hyper-V and Azure MVP buddies. I will show different customer requirements we had during the last years by different Service Manager customers and how we solved those. Here we go with the session details:

Customer Requirements First – Service Manager Customizations Without Limits

One of the strengths of Service Manager is that it allows you to customize almost everything. In this session SCCDM MVP Marcel Zehner will present a collection of useful real-world customizations that he and his team built for customers during the last years.


Come join me and learn what customizations are possible with Service Manager and get some nice ideas for your or your customers Service Manager infrastructures. Looking forward to get in touch with you in Houston!


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Marcel@TechEd North America 2014 #MSTechEd #SysCtr

After not attending for many years, I will be back at TechEd 2014 North America this year. The reason why is because this will be the first year after the death of MMS. Microsoft merged MMS into TechEd so there will be plenty of management sessions this time.

I will have a presentation at the Cireson booth and talk about some cool SCSM stuff. Come over and have a chat with me –> Cireson Booth, Tuesday, May 13th, 2:30pm

I will travel with some mates of my company, Stefan Roth (ex scomfaq), Stefan Johner (, Martin Wüthrich and Christian Herzig ( So there will be quite some itnetx power in Houston! Looking forward to a great week and meet nice folks and of course my MVP friends!


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Service Manager: Count the number of incident support group changes

A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I will describe a simple solution for that.

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