Author Archives: Marcel Zehner

Service Manager: Create a “Reviewers” object by using PowerShell #SCSM

You might be aware that Service Manager allows you to use Review Activities (RA) in a SR or CR to approve requests. RAs can be easily added to the process in the SCSM console. After adding the RA, you must … Continue reading

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System Center Universe is coming closer – some facts before we get started! #SCU_Europe

System Center Universe Europe is the European community event of the year if you are interested in Microsoft cloud, datacenter and workplace topics. Happening in Basel-Switzerland from September 17-19 2014, top speakers and community experts from around the world will … Continue reading

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SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM

On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System Center, Hyper-V and … Continue reading

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Create a report for “Support Group Changes”

A while ago I published an article that explained how you can create a custom workflow to count incident support group changes. This is an easy way to go for those incidents that were pushed back and forth between support … Continue reading

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Speaker@HASMUG #TE14D5 after TechEd 2014 US #SysCtr #SCSM

TechEd 2014 US will happen in a few days. From May 4-8 2014, tons of excellent sessions and content will be presented during the conference and I am really looking forward to learn new stuff, meet friends and of course … Continue reading

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Marcel@TechEd North America 2014 #MSTechEd #SysCtr

After not attending for many years, I will be back at TechEd 2014 North America this year. The reason why is because this will be the first year after the death of MMS. Microsoft merged MMS into TechEd so there … Continue reading

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Service Manager: Count the number of incident support group changes

A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for this and in this post I … Continue reading

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System Center Cloud & Datacenter Management MVP for another year! #SysCtr #SCCDM

Today I was re-awarded with the Microsoft Most Valuable Professional award for System Center Cloud & Datacenter Management. Looking forward to another year of interesting talks, meetings, conferences, contributions and more. Within this group you have the option to learn … Continue reading

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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 3: Create a relationship and a type projection #SCSM

In this video we will extend the VSAE MP project with a relationship and a type projection. The “car” class will be extended with a relationship that will allow to assign a “driver” to car CIs. The type projection will … Continue reading

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SCSM QuickVids for “SCSM 2012/2012R2 Authoring” – Video 2: Create a class #SCSM

In this video we will create a first class in our VSAE project. The class will later be used to manage car CIs. Some basic properties with different data types and an enum list will be added to the class. … Continue reading

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