Monthly Archives: March 2011

Speaker@Microsoft TechDays 2011

Posted on 31/03/2011 by Marcel Zehner

Microsoft TechDays is the largest technical event for Microsoft technologies (developers and IT Pros) in Switzerland. Together with Markus Erlacher and Walter Pitrof (both Technical Solution Professionals for Microsoft Switzerland) I will present some stuff around Service Manager – the … Continue reading →

Posted in Events/Speaking | Tagged , , , , , | Leave a comment

SCSM Troubleshooting

Posted on 24/03/2011 by Marcel Zehner

Even the best products generate problems or show strange behavior sometimes – even Service Manager! So it’s very important to know what tools and techniques are available to analyze and troubleshoot problems. In this blog post I will cover the … Continue reading →

Posted in SCSM | Tagged , , , , | Leave a comment

Automatically delete Objects that have the Status “Pending Delete”

Posted on 16/03/2011 by Marcel Zehner

When Configuration Items are deleted from the CMDB, these objects are not deleted instantly. Instead they are marked as deleted and are removed from the CI views. These CIs are now in the status “Pending Delete” and will remain in … Continue reading →

Posted in SCSM | Tagged , , | 6 Comments

Marcel@MMS Las Vegas

Posted on 16/03/2011 by Marcel Zehner

Hi all Next week I will attend the Microsoft Management Summit (MMS) in Las Vegas. Always a good time to learn and make interesting contacts. So If you’re interested in discussions about Service Manager (and of course more :)), drop … Continue reading →

Posted in Events/Speaking | Tagged , , | 1 Comment

Formatting Problem when Reports are exported

Posted on 10/03/2011 by Marcel Zehner

Service Manager can be used to create Reports, either by creating them directly in the console or by using a schedule to automatically create reports based on a defined interval (see this blog post for more details). There are times when … Continue reading →

Posted in SCSM | Tagged , , , | Leave a comment

Scheduled Reports

Posted on 09/03/2011 by Marcel Zehner

One question that comes up frequently is how Service Manager reports can be scheduled. The good news: This can be done, hooray! The bad news: It cannot be done using the Service Manager console and it can be a bit … Continue reading →

Posted in SCSM | Tagged , , , , | 1 Comment

Starting the SCCM Remote Control Client from the Service Manager Console

Posted on 06/03/2011 by Marcel Zehner

Tasks can be used to start different actions directly from the Service Manager Console without leaving the Console. This indeed makes sense because you can save a lot of time because you do not have to switch between multiple consoles … Continue reading →

Posted in SCSM | Tagged , , , | 7 Comments

Huh, Change Request Status not updated … what now?

Posted on 01/03/2011 by Marcel Zehner

Sometimes you can run into trouble with Change Requests that do not update their status correctly. Normally, when you create a new Change Request you add at least one Activity to it. The whole Change Request as well as the … Continue reading →

Posted in SCSM | Tagged , , , , , , | 8 Comments